Shipping policy

Please allow up to 5 working days (excluding weekends and public holidays) for your order to be processed, packed and posted.

We use Australia Post to deliver all orders. 

All of our orders are insured and posted with tracked shipping via Australia Post.  

At checkout, you will be given the option of choosing either Standard Postage or Express Postage.

Please note Australia Post does have a 2-20 working day turnaround in regular seasons, and this number increases during busy periods. However, we will not be held responsible for the time it takes Australia Post to deliver your package.

We do not take responsibility for refunding or replacing any orders that are lost or damaged by the postal service. Please contact us to discuss your lost or damaged order.

International Postage

As with Australian orders, all international orders are sent boxed to ensure their safety while in transit. Due to the thickness of these boxes, Australia Post requires them to be sent at a Small Parcel rate. 

FREE SHIPPING on all orders over AU $150

With the introduction of VAT for all UK & EU orders, it is the responsibility of the customer to pay these duties upon receipt of goods. You may be required to pay the local Customs Authority or a Third Party delivery provider. We are not responsible for any delays to delivery due to the time taken for VAT to be paid & processed. Please research the VAT rate for your location as it varies between countries.